Why AI stalls inside companies
Companies keep buying AI and the people doing the work keep not using it. I wanted to know where it breaks.
- What I did
- About 40 interviews with people building and deploying AI inside companies, including Databricks teams, vertical SaaS founders and a16z-backed startups. I built agents on a VPS to run the outreach, scheduling and notes.
- What I found
- AI enters from the top, through the CEO or a vendor selling to the C-suite, and stalls with the staff. Nobody I spoke to had a working fix.
- Where it led
- You can't plug AI into an organization. You either adapt the AI to the people or redesign the organization around it, and the real gains come from the redesign. I'm now writing the implementation playbook for that.
Bought at the top. Stuck at the desk.